A consumer commission upheld a district forum’s order for Railways to pay Rs 2 lakh compensation. The family’s Amritsar trip was disrupted after train services were suspended due to a protest. Passengers were not properly informed or assisted after the train halted for hours. The commission found this omission constituted a deficiency in service by the Railways. The Railways’ appeal was dismissed, confirming the compensation amount awarded. A consumer commission upheld a district forum’s order for Railways to pay Rs 2 lakh compensation. The family’s Amritsar trip was disrupted after train services were suspended due to a protest. Passengers were not properly informed or assisted after the train halted for hours. The commission found this omission constituted a deficiency in service by the Railways. The Railways’ appeal was dismissed, confirming the compensation amount awarded.
