The Allahabad high court ruled banks should not fully block accounts during cyber fraud investigations. Only the specific disputed amount should be frozen, allowing access to remaining funds. The court emphasized clear communication channels for customers with blocked accounts. This directive aims to balance investigations with legitimate financial activities of individuals. Banks must now inform customers about grievance redressal mechanisms for frozen accounts. The Allahabad high court ruled banks should not fully block accounts during cyber fraud investigations. Only the specific disputed amount should be frozen, allowing access to remaining funds. The court emphasized clear communication channels for customers with blocked accounts. This directive aims to balance investigations with legitimate financial activities of individuals. Banks must now inform customers about grievance redressal mechanisms for frozen accounts.
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