A consumer commission in Haridwar has ordered an online footwear retailer to refund Rs 3,606 for two defective pairs of Red Chief shoes. The company’s refusal to provide a cash refund, instead issuing a credit note, was deemed a deficiency in service. The customer will also receive Rs 15,000 in compensation and litigation costs, totaling Rs 18,606, for the faulty products and subsequent dispute. A consumer commission in Haridwar has ordered an online footwear retailer to refund Rs 3,606 for two defective pairs of Red Chief shoes. The company’s refusal to provide a cash refund, instead issuing a credit note, was deemed a deficiency in service. The customer will also receive Rs 15,000 in compensation and litigation costs, totaling Rs 18,606, for the faulty products and subsequent dispute.
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Credit note instead of refund for defective shoes? Court orders Rs 15,000 payout
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