A consumer commission ordered an airline to pay compensation for delayed luggage. The passenger’s checked baggage was delayed by three days after his flight. The airline failed to provide compensation despite repeated passenger complaints. The commission directed reimbursement for essential clothing and litigation costs. This ruling highlights airline responsibilities under the Passenger Charter. A consumer commission ordered an airline to pay compensation for delayed luggage. The passenger’s checked baggage was delayed by three days after his flight. The airline failed to provide compensation despite repeated passenger complaints. The commission directed reimbursement for essential clothing and litigation costs. This ruling highlights airline responsibilities under the Passenger Charter.
