An elderly couple received Rs 60,000 compensation from Air India for a service deficiency. The airline wrongly changed their pre-booked seats, causing significant physical pain to the husband, who had hip surgery, and mental distress to his wife. This led to the husband being bedridden and missing a family function. The State Consumer Commission found the initial Rs 40,000 award insufficient for their suffering and litigation expenses. An elderly couple received Rs 60,000 compensation from Air India for a service deficiency. The airline wrongly changed their pre-booked seats, causing significant physical pain to the husband, who had hip surgery, and mental distress to his wife. This led to the husband being bedridden and missing a family function. The State Consumer Commission found the initial Rs 40,000 award insufficient for their suffering and litigation expenses.
