Complainant gets Rs 1.63L payout after scooter failed to deliver promised mileage

 A consumer commission in Kerala ruled in favor of a customer regarding an electric scooter. The customer experienced multiple defects, including poor battery performance and a defective wheel bearing system. After the commission’s investigation, they found the manufacturer’s service insufficient and defective. The company was ordered to refund Rs 88,000 and pay additional compensation and litigation costs. The manufacturer must comply within 45 days or face further financial penalties. A consumer commission in Kerala ruled in favor of a customer regarding an electric scooter. The customer experienced multiple defects, including poor battery performance and a defective wheel bearing system. After the commission’s investigation, they found the manufacturer’s service insufficient and defective. The company was ordered to refund Rs 88,000 and pay additional compensation and litigation costs. The manufacturer must comply within 45 days or face further financial penalties.