A Ford employee, Kurt Kromm, was fired after a self-service kiosk allegedly failed to register a $1.95 cookie purchase. Despite video evidence showing a failed transaction, Kromm claimed he paid on a second machine. After providing bank records, Ford reinstated him, though he declined to return. Kromm highlighted recurring kiosk issues at the plant, with Ford acknowledging potential mishandling of such cases. A Ford employee, Kurt Kromm, was fired after a self-service kiosk allegedly failed to register a $1.95 cookie purchase. Despite video evidence showing a failed transaction, Kromm claimed he paid on a second machine. After providing bank records, Ford reinstated him, though he declined to return. Kromm highlighted recurring kiosk issues at the plant, with Ford acknowledging potential mishandling of such cases.
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